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The problem
Intervention: Online chat-based child helpline with varying counsellor communication approaches (duration management, listening versus typing, adapted to support type)
Who it was tested with: Children using an online child helpline seeking emotional or instrumental support.
Experience from people who deliver programmes: stories, case studies and lessons learned. Valuable for understanding how and why, and for spotting what to test next, but not a measure of effect.
"Empirical evidence is scarce regarding how to implement online chat communication to improve quality and the child's well-being. In this study, we focus on the impact of chat duration, number of words, and the type of support." The study investigates measurable outcomes from helpline interactions but the specific measurement design and whether pre-post data were collected from individual children is not explicitly stated.
The study design is unclear regarding whether baseline and outcome measurements were taken from the same children or whether comparisons were made between different children. Sample size and demographic details are not provided.
Across countries and designs
1 study · 2 countries
