Digital communication and child participation in child welfare services: a scoping review of potentials and challenges

This scoping review examines how digital communication affects children's participation in child welfare services. It explores both opportunities and challenges that have emerged as social work has become more digitalized. The review considers issues around access to case workers, information sharing, control and influence, and how digital tools create different forms of closeness and distance in service delivery.

Key points

• Digital tools create both potentials and challenges for children's access to case workers
• Information sharing and data control are affected by digitalization of social work
• Children's influence and participation mechanisms are shaped by digital communication
• Digitalization introduces new forms of distance and proximity in welfare services

Limitations

The document excerpt provided is minimal and in Danish, preventing full assessment of the review's scope, methodology, specific findings, or recommendations. The complete findings, evidence synthesis methods, and conclusions are not available.