Peer-reviewed article
Parent Satisfaction with Family-Based Addiction Prevention and Psychosocial Health Promotion Services: A Cross-Sectional Survey at a Community Prevention Center in Greece.
Zormpa I, Togas C, Fanourgiakis J, Ntais C ·
Summary
Written by AI, not yet AICS's view · claude-haiku-4-5-20251001This study surveyed 110 parents in Greece who participated in family-based addiction prevention and psychosocial health promotion programs. Parents reported very high satisfaction with the services, with 94.5% giving high satisfaction scores. However, the study only measured parent satisfaction, not whether the programs actually improved parenting, family functioning, or youth outcomes. The researchers note that satisfaction alone is not enough to show that services are effective.
Key points
- Mean satisfaction score was 29.35 out of 32 on the Client Satisfaction Questionnaire, with 94.5% of respondents scoring in the highest range (25-32)
- Internal consistency of the satisfaction measure was good (Cronbach's alpha = 0.82)
- The study had a pronounced ceiling effect, with very few respondents giving low satisfaction scores
- An exploratory analysis suggested that complete program attendance was associated with higher satisfaction, but this finding was based on very small numbers
- The authors emphasize that satisfaction measures should be combined with measures of actual outcomes in parenting, family functioning, and youth behavior
Limitations
This study only measured parent satisfaction and cannot demonstrate whether the programs actually improved parenting, family functioning, or youth outcomes. The response rate was 44%, and the data may be affected by nonresponse bias, selection bias, and recall bias.
Abstract
Background/Objectives: Satisfaction with health and psychosocial services is a key indicator of perceived quality and acceptability, but it does not show whether services improve parenting, family functioning or youth outcomes. It is rarely assessed systematically in community-based addiction prevention and psychosocial health promotion services. This primarily descriptive cross-sectional survey assessed parent-reported satisfaction with family-based addiction prevention and psychosocial health promotion services delivered by a Greek community prevention center. Methods: An anonymous cross-sectional online survey was completed by 110 of 250 invited parents (44%) who had participated in family-based programs delivered by the Prevention Center of the Regional Unit of Achaia ("Kallipolis") during the 3 years immediately preceding data collection. Satisfaction was measured with a licensed Greek-language version of the Client Satisfaction Questionnaire (CSQ-8). The primary analyses were descriptive, and sample-specific internal consistency was assessed. Because only six respondents had scores below the upper descriptive range, a two-predictor Firth penalized logistic regression was fitted solely for exploratory, hypothesis-generating purposes. Results: The mean CSQ-8 score was 29.35 (SD = 2.84), the median was 30 (interquartile range = 28-31.75), and 104 respondents (94.5%) scored 25-32. Internal consistency was good (Cronbach's alpha = 0.82), although the distribution showed a pronounced ceiling effect. The exploratory model suggested an association between complete attendance and an upper-range score; however, the reference attendance group contained only three participants, producing an extremely imprecise estimate and precluding reliable interpretation of the magnitude of the association. Conclusions: Respondents reported very high perceived satisfaction and acceptability. The findings are primarily descriptive, may be affected by nonresponse, selection, and recall bias, and do not demonstrate an improvement in parenting, family functioning or youth outcomes. Satisfaction monitoring should be combined with measures of reach, retention, implementation fidelity, and participant, family and youth outcomes.
Findings the Hub has extracted
Each claim below is labelled by its type of design and links back to this report.
- Intervention
- Family-based addiction prevention and psychosocial health promotion programs delivered by a community prevention center
- Population
- 110 parents (of 250 invited) who participated in family-based programs at a Greek community prevention center over 3 years
Key finding
Mean satisfaction score 29.35/32 (SD=2.84); 104 respondents (94.5%) scored 25-32
I et al. · Europe PMC · 26 Jul 2026